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How Does Self-Service Technology Impact Customer Experience?

Posted Apr 26, 2021 3:09:42 PM

Customers expect connected and personalized experiences throughout almost every interaction and especially now in post-pandemic retail environments.  How can you best meet these expectations and increase customer loyalty? 

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DUMAC Achieves Top CFR Sales!

Posted Mar 12, 2021 8:55:59 AM

 This week, #TeamDUMAC was informed that we achieved top CFR sales with NCR Corporation!

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THANK YOU #TeamDUMAC

Posted Mar 5, 2021 3:15:22 PM

THANK YOU.
To each and every employee who makes up #TeamDUMAC. THANK YOU for your hard work, your passion, integrity, your commitment, your resiliency.

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Partners Make More Possible - Our Partnership with Epson

Posted Feb 17, 2021 9:12:41 AM

By continuing our strong partnerships with established organizations like Epson America Inc., Team DUMAC is able to provide our partner customers in the grocery, convenience store, and quick service and fast-casual restaurant spaces with advanced products and technology that will best help future-proof their commerce solutions for their continued growth and success.

We are very excited to participate in Epson's Envision Partner Conference, Mapping the Future to learn more about Epson's product and technology advancements that we can provide to our partner customers!

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Is Self-Checkout Critical to Your Business - Now More Than Ever?

Posted Aug 3, 2020 12:49:41 PM

There was a point when technology and innovation were the only disruptors to the retail space. To say the COVID-19 Pandemic has been THE major disruptor to retail and the overall economy is likely the understatement of 2020 - and quite possibly for the foreseeable future. It has also proven to be a major disruptor to the anticipated technology spend and budgets for independent grocers and retailers who experience an increasingly competitive landscape and tight, thin margins to begin with.

While it has been reported grocers were looking to increase their technology spend by 3-4% in 2020, many are now needing to reconsider their priorities - not only based on budget, but timing, priority, and health and safety due to the increase in COVID cases that reach new reported highs almost on a daily basis.

Good for Grocers

Although mandatory restaurant closures and the 50% density restaurant capacity mandates have been devastating both to the restaurant industry and to the overall economy, the small silver-lining effects have been good for grocers as more people eat at home. Consumer behaviors have been molded by the pandemic to cook more, to seek out healthy options, and also rely on grocery stores for grocerant and healthy, prepared meal options that local independents typically provide. Retail reports suggest this will not change anytime soon. During the onslaught of COVID, it became evident how important local independent grocers and convenience stores are to their surrounding communities.

Safety in Self-Checkout - and Impact of Labor Shortages

Shoppers' preferences have changed significantly - especially their desire to remain safe while shopping which continues to be an overriding concern as the country re-opens.

While access to self-checkout was increasingly expected by shoppers pre-COVID, simple, seamless, and now safe top shoppers' list of in-store checkout experience must-haves. Enhancing the customer experience to provide a faster, more secure experience also top retailer's lists of why self-checkout is critical.

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