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How & Why to Improve Your Forecourt Experience

Posted Mar 26, 2025 6:30:00 AM

Your gas station’s forecourt isn’t just a stop for fuel—it’s a key part of the customer experience. A well-maintained, efficient forecourt keeps customers coming back and can even boost revenue. Here’s how you can enhance your forecourt experience and why it matters.

1. Optimize Traffic Flow & Layout 🚗➡️

A congested or confusing forecourt layout can lead to longer wait times and frustrated drivers. Clearly marked entry and exit points, proper signage, and designated lanes improve traffic flow, making fueling up quick and hassle-free.

2. Keep It Clean & Well-Lit ✨

A clean, well-lit forecourt isn’t just about aesthetics—it’s about safety and trust. Customers feel more comfortable fueling up at a location that is bright, organized, and free of spills or debris. Regular maintenance and proper lighting help create a welcoming environment, especially for nighttime drivers.

3. Ensure Your Pumps & Payment Terminals Are Operational ⛽💳

Nothing frustrates customers more than broken pumps or malfunctioning payment terminals. If they experience delays or payment issues, they may take their business elsewhere. A fueling dispenser monitoring service like Pump Vision can help keep everything running smoothly, notify you of issues before they happen, and resolve problems for a fraction of the price.

4. Offer Contactless & Mobile Payment Options 📱💨

Convenience is key. With more customers preferring contactless and mobile payment options, upgrading your payment terminals to support these methods can speed up transactions and enhance the customer experience.

5. Leverage Promotions & Loyalty Programs 🎯💰

Encourage repeat business with promotions and fuel discounts. Displaying loyalty program offers on pump screens or digital signage can drive engagement and increase customer retention.

The Bottom Line 💡

A smooth, hassle-free forecourt experience keeps customers coming back. At DUMAC, we offer a full suite of solutions to help C-stores and gas stations run efficiently—from fuel dispenser monitoring with Pump Vision to self-checkout, point-of-sale systems, and more. Let’s optimize your operations and elevate the customer experience! 🚀

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Holiday Marketing Strategies to Boost Sales for Independent Grocers & C-Stores

Posted Nov 20, 2024 6:00:00 AM

Marketing Strategies for Holiday Season Promotions: Boost Sales for Independent Grocers & C-Stores

The holiday season presents unique opportunities for independent grocery stores, gas stations, and convenience stores (C-Stores) to attract customers and increase sales. With thoughtful, well-timed promotions and POS solutions that support these efforts, stores can draw in holiday shoppers, increase foot traffic, and build customer loyalty. Here are some strategies for holiday-themed promotions tailored to this festive season.


1. Run Thanksgiving & Christmas Themed Promotions

Holiday-specific promotions are a great way to attract customers in November and December. Use POS solutions for seasonal promotions to offer themed discounts on holiday essentials:

  • Thanksgiving Meal Bundles: Offer discounts on meal bundles, like turkey, sides, and dessert, to make holiday shopping easier for busy customers.
  • Christmas Treats & Gifts: Create a special holiday display for candy, gift baskets, and holiday essentials, and use digital signage for seasonal grocery promotions to highlight these items.

2. Enhance In-Store Holiday Displays

Effective in-store promotions for holidays can draw customers into the seasonal spirit with festive displays for Thanksgiving, Christmas, and New Year’s. Use electronic shelf labels for holiday pricing to seamlessly update discounts or highlight holiday deals across the store.

  • Thanksgiving Displays: Showcase meal prep ingredients, baking goods, and seasonal flavors to help customers find what they need.
  • Christmas & New Year’s Displays: Feature holiday essentials such as snacks, beverages, and festive decorations for gatherings.

3. Holiday Loyalty Program Bonuses

Incentivize repeat visits with loyalty programs for seasonal shopping that encourage customers to make holiday purchases at your store:

  • “Shop and Earn” – Award double loyalty points during the holiday season.
  • New Year’s Rewards – Offer an exclusive January discount or reward to loyal customers, giving them a reason to return post-holiday.

4. Create Limited-Time Offers on Holiday Essentials

Holiday shoppers love exclusive deals, and limited-time offers create urgency. Feature items that customers are likely to stock up on for holiday gatherings:

  • Thanksgiving & Christmas Discount Days: Designate specific days for discounts on baking goods, produce, or meal-prep ingredients to increase sales.
  • New Year’s Eve Specials: Highlight party essentials such as beverages, snacks, and decorations.

5. Promote Seasonal Gift Cards

Gift cards are a convenient choice for last-minute shoppers and can boost sales during the holiday season. Use POS technology for convenience stores to make purchasing gift cards quick and easy:

  • In-Store Gift Card Promotions: Offer a bonus gift card for purchasing a certain amount (e.g., “Buy $50 in gift cards, get a $5 gift card free”).
  • Digital Gift Cards: If available, promote digital gift cards as a convenient option for shoppers to purchase and send online.

6. Feature Holiday-Themed BOGO Deals at the Register

Encourage impulse buys at checkout with POS system features for seasonal marketing by offering holiday-specific BOGO (Buy One, Get One) deals on popular items. Highlight quick-grab snacks, stocking stuffers, or festive items:

  • Holiday Snacks & Candy: Feature buy-one-get-one deals on holiday treats to boost sales.
  • Beverages & Hot Drinks: Run promotions on hot coffee or tea for winter months, perfect for customers on-the-go.

7. Drive Traffic with Fuel Discounts for Holiday Travel

For gas stations, holiday travel brings a surge of customers, so consider using holiday promotion ideas for gas stations to draw more drivers to your store:

  • Fuel & Snack Bundles: Offer a discount on fuel when customers purchase a holiday snack or beverage bundle.
  • New Year’s Weekend Specials: Extend fuel or in-store discounts to encourage return visits and help customers start the year with savings.

8. Embrace Festive Digital Marketing

Target local customers with holiday promotions using social media and digital marketing. Include keywords like “Black Friday promotions for convenience stores” or “New Year’s deals for gas stations” in your online posts to reach nearby customers searching for holiday savings.

  • Email Campaigns: Highlight holiday promotions, loyalty rewards, and seasonal items in festive email updates.
  • Geo-Targeted Ads: Use location-based ads to reach customers looking for holiday deals at nearby grocery stores and C-Stores.

9. Host a Holiday Raffle or Giveaway

Raffles and giveaways create excitement and can boost sales while building customer loyalty. Use your POS system’s customer database to enter participants automatically with each purchase.

  • Thanksgiving Turkey Giveaway: Enter shoppers into a raffle for a Thanksgiving turkey with every purchase in November.
  • Holiday Ham Raffle: Run a similar promotion for December, with chances to win a holiday ham or other seasonal item.

10. Encourage Repeat Visits with a January Discount

After the holiday season, encourage customers to return with a New Year’s Promotion in January. Offer discounts on post-holiday essentials, pantry restocks, or seasonal clearance items.

  • January Restock Sale: Provide discounts on essentials, or run a “Buy More, Save More” promotion to help customers start the year off right.
  • New Year’s Reward Program: Offer bonus points or a one-time discount for customers who shopped with you in November and December, boosting early-year foot traffic.

The holiday season is a perfect time to increase customer engagement and boost sales. With the right mix of seasonal marketing strategies and holiday promotions, your store can stand out and make the most of the holidays, keeping customers coming back well into the new year. Happy Holidays, and here’s to successful seasonal sales!

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10 Overlooked Elements That Can Transform Customer Behavior

Posted Nov 13, 2024 6:30:00 AM

When it comes to shaping customer behavior, grocery stores, convenience stores, and other businesses often focus on product and price—but small environmental elements can have a strong impact.

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Why Professional Services are Essential for Your POS System

Posted Oct 22, 2024 12:00:00 AM

Purchasing a Point of Sale (POS) system for your supermarket or convenience store is a significant investment. However, choosing the right hardware and software is just the beginning. How you set it up and the support you receive afterward can be the difference between a smooth, efficient system and one that hinders your operations. Here's why professional services are crucial for maximizing the benefits of your POS system.

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Texas Born Stores: A self-checkout success story

Posted Oct 15, 2024 1:44:25 PM

🚀 How did TXB Stores boost foot traffic, streamline checkouts, and enhance the customer experience? Check out this success story featuring our work with NCR Voyix and how self-checkouts transformed their stores! 👇

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"Top Tips to Elevate Customer Experience at Your C-Store/Gas Station"

Posted Jun 19, 2024 6:00:00 AM

As a gas station or convenience store (C-Store) owner, you know that customer experience is crucial to your business's success. By improving customer service, convenience, and safety, you can increase customer loyalty and drive more sales. Here are some actionable tips to help you enhance the customer experience at your gas station.

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2024 C-Store Insights: Embracing Trends and Overcoming Challenges

Posted Jan 19, 2024 10:08:35 AM

Ready to swap out that gas station hotdog order for a sustainably sourced organic apple from a farm near you? Just make sure to save some time by using a self-checkout with a crypto, hands-free payment on your smartphone or watch.

All jokes aside, the C-store landscape is quickly changing, and while it’s still about convenience at its core, convenience is a bare minimum expectation. To remain competitive your C-store must do more, and adapt to the times by providing the value that customers demand, while overcoming obstacles the industry presents.

Let's delve into the key trends shaping the C-store sector in 2024 and the challenges it faces.

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How Retailers are Surviving the Labor Shortage by Switching to Self-Checkout

Posted May 4, 2023 2:05:45 PM

If you find it hard to hire and retain good employees for your convenience and fuel retail (CFR) business, you’re not alone. 87% of retail leaders are worried about talent shortages in 2023, and 74% of retailers expect challenges in filling customer-facing positions. 

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7 Ways Your Convenience Store POS Improves Cost-Efficiency

Posted May 4, 2023 10:50:00 AM

Convenience stores must operate cost-efficiently to attract customers and stay profitable. But businesses face an uphill battle in today’s environment. You have to: 

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How to Choose the Right POS for Your Convenience Store

Posted Apr 6, 2023 11:57:40 AM

A convenience store point-of-sale (POS) system helps increase operational cost efficiency and deliver a modern customer experience to drive sales. But what exactly does a convenience store POS system do, and how do you choose one that meets the unique requirements of running a c-store? 

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DUMAC Achieves Top CFR Sales!

Posted Mar 12, 2021 8:55:59 AM

 This week, #TeamDUMAC was informed that we achieved top CFR sales with NCR Corporation!

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