--- title: New Feature! DUMAC Connect Portal description: Sign up today to start accessing all of the fantastic features of the DUMAC Connect Portal. image: https://blog.dumac.com/hubfs/CONNECT-Portal-Search-Feature.png --- - Customer Login - [RORC Partner Portal](https://dumac.my.site.com/RORCpartnerportal/s/) - [Contact](https://www.dumac.com/contact-us) How can we help? **Sales & Support: 315-463-1010 [![DUMAC-Logo-Final-4c-notag-1](https://blog.dumac.com/hs-fs/hubfs/DUMAC-Logo-Final-4c-notag-1.png?width=2000&height=293&name=DUMAC-Logo-Final-4c-notag-1.png "DUMAC-Logo-Final-4c-notag-1") ](https://www.dumac.com) x ![New Feature! DUMAC Connect Portal](https://blog.dumac.com/hubfs/CONNECT-Portal-Search-Feature.png) # New Feature! DUMAC Connect Portal Posted Aug 12, 2020 1:25:10 PM - [Tweet](https://twitter.com/share) **Helping you CONNECT even easier - The DUMAC CONNECT Portal now has an easy-to-use, easy-to-navigate SEARCH feature!** The intuitive search function helps you find information about open or past cases easily and quickly. Search by equipment, case, key words… The search function/box is located in the lower right corner of the Portal homepage: ![Portal Search](https://blog.dumac.com/hs-fs/hubfs/Portal%20Search.jpg?width=269&name=Portal%20Search.jpg)   **Log into** **your CONNECT**** account to use the search function and all of the other great features****:** - Open a HelpDesk ticket online. No need to email and wait for a response; DUMAC CONNECT instantly generates a ticket. - Check the status of open tickets. - With online access, review updated notes in real-time from any device. - Add additional notes to any open ticket. - Review or reference any closed tickets. ### **Ready to get started?** **Email **[**accountrep@dumac.com**](mailto:accountrep@dumac.com)** with your name and franchise information, and we will set up your account, give you a quick tour, and get you started!** ### Already have an account? Already connected? [Click here, and bookmark](https://connect.dumac.com/einfo/Gateway/Login) for Direct Login access: [https://connect.dumac.com/einfo](https://connect.dumac.com/einfo/Gateway/Login) ### Need a little help navigating your way around? We’ve got you covered! Here is a quick Navigation Guide and instructions on opening a support ticket:  [Download the guide](https://blog.dumac.com/hubfs/DUMAC-CONNECT-Gateway-QuickReference.pdf) ![Dumac Connect Pic](https://blog.dumac.com/hs-fs/hubfs/Dumac%20Connect%20Pic.png?width=1590&name=Dumac%20Connect%20Pic.png) ![Dumac Connect opening a ticket](https://blog.dumac.com/hs-fs/hubfs/Dumac%20Connect%20opening%20a%20ticket.png?width=1607&name=Dumac%20Connect%20opening%20a%20ticket.png)   ### Subscribe to DUMAC Blog Updates ### More from the Dispatch ### Solutions #### By Industry - [Convenience Store](https://www.dumac.com/pos-solutions-for-convenience-stores?hsLang=en) - [Grocery/Supermarket](https://www.dumac.com/pos-solutions-for-grocery-stores?hsLang=en) -     ### Products #### Software - [RORC](https://rorc.dumac.com) - [PumpVision](https://www.dumac.com/pump-vision) ### Company - [About](https://www.dumac.com/about-us?hsLang=en) - [Careers](https://www.dumac.com/careers) - [Contact](https://www.dumac.com/contact-us?hsLang=en) - [Privacy Policy](https://www.dumac.com/privacy-policy-terms-of-use?hsLang=en) ### Contact ****Sales & Support:** 315-463-1010 ****Corporate Headquarters:** 315-463-1010 121 Metropolitan Park Dr Liverpool, NY 13088 ### Connect [**](https://www.linkedin.com/company/dumac-business-systems-inc-/) [**](https://www.facebook.com/DUMAC-Business-Systems-Inc-262308821645/) [**](https://twitter.com/DUMAC_Tech) [**](https://www.youtube.com/user/DUMACVideo?safe=active) ©2026 DUMAC Business Systems, Inc. All Rights Reserved.|[Privacy Policy & Terms of Use](https://www.dumac.com/privacy-policy-terms-of-use)