The convenience and fuel retail (CFR) industry is increasingly competitive. It’s no longer just “smokes and cokes” — your customers expect a modern shopping experience that includes everything from food service to self-checkout.
But staying relevant is more challenging than ever. From labor shortages to multi-location management, CFR owners face many hurdles. How do you retain good employees and let them focus on what moves the needle? How do you maximize profits (e.g., by incorporating food service) without straining your resources?
Moreover, the dynamics are changing. Increased competition has eroded the margin at the pump. CFR owners must turn to other aspects of their businesses to stay profitable, such as optimizing staffing, building customer loyalty, and increasing customer satisfaction to lower costs and drive revenue.
This guide will discuss the main challenges in CFR, how the industry is trending in 2023, and how to stay competitive using the right technology solution.
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