The Wills Group partnered with Pump Vision to deploy remote monitoring across multiple fuel sites. The solution improved dispenser uptime, reduced unnecessary service calls, and enhanced visibility into pump performance, minimizing disruptions to daily operations.
Pump issues were handled reactively, relying on store reports or visible failures, making it harder to catch problems before they caused outages.
Pump Vision gave The Wills Group earlier visibility into dispenser issues, reducing outages and improving reliability.
“Pump Vision has helped reduce downtime by giving us early visibility into developing issues at the firmware and
device level.”
Traditional dispenser updates and diagnostics often required technician visits and manual investigation, leading to unnecessary truck rolls and slower maintenance response.
Pump Vision enabled remote updates and diagnostics, reducing on-site visits and helping teams pinpoint issues before dispatching contractors.
“Remote diagnostics have reduced unnecessary truck rolls. We’re now able to pinpoint issues ahead of time and provide accurate issue descriptions which helps techs arrive prepared with the right parts when dispatched.”
Pump maintenance was more reactive, with teams often responding after failures affected dispenser availability, making planning harder and increasing emergency service needs.
Pump Vision alerts enabled more proactive maintenance, allowing The Wills Group to schedule actions like contactless payment upgrades and integration.
“The alerting capabilities have enabled proactive maintenance actions like scheduling SPM battery replacements before failure occurs.”
Resolving pump issues often required back-and-forth between teams and relied heavily on manual troubleshooting.
The Pump Vision monitoring team helped interpret data, flag issues, and guide next steps, adding support without complicating workflows.
“They act as an extension of our internal team, helping interpret system-level data and guiding next steps when alerts are triggered.”
Pump outages caused customer frustration and limited visibility for store teams, making it harder for staff to respond quickly or communicate effectively with customers.
Improved uptime and faster resolution reduced frustration and gave teams more confidence, while the system worked in the background to support operations.
Store teams benefit from clearer visibility and quicker support when issues arise, while increased uptime and faster resolution help reduce customer frustration at the pump
Pump Vision gave The Wills Group better visibility across its 13-site rollout, helping reduce downtime, cut unnecessary truck rolls, and improve pump reliability. With remote diagnostics and proactive alerts, The Wills Group gained a more consistent approach to maintenance and a stronger foundation for reliable fueling operations moving forward.
“Overall, Pump Vision has been a major improvement for our operations, and we’re excited to continue expanding its use across additional sites.”
Connect with our team to learn how remote monitoring, proactive alerts, and diagnostics can help reduce downtime and simplify pump maintenance.